Red Balloon's personalized tech support gives you the guidance you need to use tech devices with confidence, so you can live a better, safer, and more independent digital life.
Do you ever wonder why things disappear from your phone, whether that text message about an unpaid toll is a scam, if you should dump cable for streaming, or just how to text a dang photo to your friends? Red Balloon can help! With our FREE 30-minute assessment, we will listen and learn about how you use tech in your daily life, and create a plan to help you use it better. Book your appointment today!
Book a Free Assessment
Whether you need help with devices that aren't working the way they should or you want to increase your knowledge to get more out of your technology, we've got you covered.
$100 per hour (one hour minimum)
Friendly, patient tech support in the comfort of your home. Whether you're looking to set up a smart home, transition to streaming entertainment, set up a new phone, or just troubleshoot your WiFi, we'll help solve your tech problems with clear explanations and no technical jargon. (Ongoing support also available at discounted rates.)
$75 per hour (30-minute minimum)
Phone or video chat support for issues and advice that don't require an in-home visit, with the same patient, no-jargon guidance as you get in person. We can walk you through phone, TV, or WiFi problems, and walk through and fix issues you may be having with a computer or other device. (Ongoing support also available at discounted rates.)
Tiered monthly subscriptions
Coming Soon!On-demand support from a friendly and informed AI chatbot personalized to your tech needs. This ain't the dreaded "customer service bot" that asks you to punch 1, 2, or 3. It's a tech support guru backed by Red Balloon's human touch to help with your phones, tablets, computers, smart TVs, and more.
Our mission is simple: help seniors and those who care for them use technology to enhance independence, increase confidence, and strengthen family connections.
Red Balloon was founded by Shandon Fowler, a tech professional, device geek and Sandwich Generation caregiver. His firsthand experience helping family and friends with tech needs motivated him to create a personalized service that provides patient, expert, and plain-English tech support that is affordable and accessible.
Red Balloon is the result of years of practice with the people we love the most. We're looking forward to serving you!
Shandon Fowler
It all started with a text message…
Lila, our 85-year-old charter customer—and our founder's mother-in-law!—is a quick-witted senior who has embraced technology to stay connected, entertained, and healthy. One day, she started signing her text messages with a red balloon emoji—no explanation, no fanfare, just a personalized touch that became her digital signature.
When looking for a name to suit a service to help seniors navigate technology, Lila's delightfully creative sign-off kept floating back to us. So, with Lila's blessing, we adopted the red balloon as our symbol to represent how personalized tech guidance can help you rise above challenges and soar to new heights of tech confidence and connection.
Thank you, Lila, for the inspiration!
Red Balloon proudly serves five counties from central to southern Coastal South Carolina. If your town is not listed, we may still serve you—call us!
Not sure if we serve your area? Contact us to confirm!
Your peace of mind is our priority. If you're not completely satisfied with our service within 7 days, we'll make it right or refund your payment. No questions asked.
