Tech support to help seniors soar!
Red Balloon’s personalized tech support empowers seniors to learn and use tech devices with confidence, so that they can live better, safer, and more independent digital lives.
You deserve a tech makeover.
Do you ever wonder why things disappear from your phone, whether that text message about an unpaid toll is a scam, if you should dump cable for streaming, or just how to text a dang photo to your friends? Red Balloon can help! With our FREE 90-minute assessment ($150+ value), we will assess how you currently use tech and create a plan to help you use it better. Book your appointment today!
Our areas of support
We can help you with a broad array of devices (smartphones, computers, tablets, streaming TVs and devices) and platforms (Apple, Microsoft, iOS, Android) in a multitude of ways, as described below:
Family & friend connection
- Video calls
- Photo sharing and album creation
- Family/social apps and tools
Device learning & optimization
- Personalized device settings
- Apps organized and simplified
- Adaptations for greater accessibility
Security & Fraud Avoidance
- How to identify scams
- Password and security tips and tricks
- Privacy settings for devices/ accounts
Maintenance & Troubleshooting
- Regular updates and maintenance
- Virus/malware removal
- Data backup solutions
Streaming entertainment
- Moving from cable to streaming
- Choosing and using streaming services
- Music, ebooks, and more
WiFi setup & optimization
- Getting a good signal everywhere
- Connectivity troubleshooting
- Securing your network
Smart home setup & support
- Network and device setup
- Voice assistant training
- Configuration and personalization
Health & personal safety
- Tech for safety and independence
- Health-related app training
- Tech for health and wellness
Digital legacy planning
- Protecting important digital info
- Family tech management
- Digitizing assets for posterity
Your service options
Whether you need help with devices that aren’t working the way they should or you want to increase your knowledge to get more out of your technology, we’ve got you covered.
🎈IN-HOME SUPPORT & LEARNING
$100 per hour (one hour minimum)
Friendly, patient tech support in the comfort of your home. Whether you’re looking to set up a smart home, transition to streaming entertainment, set up a new phone, or just troubleshoot your WiFi, we’ll help solve your tech problems with clear explanations and no technical jargon. (Ongoing support also available at discounted rates.)
🎈 REMOTE SUPPORT & LEARNING
$75 per hour (30-minute minimum)
Phone or video chat support for issues and advice that don’t require an in-home visit, with the same patient, no-jargon guidance as you get in person. We can walk you through phone, TV, or WiFi problems, and walk through and fix issues you may be having with a computer or other device. (Ongoing support also available at discounted rates.)
🎈AI-POWERED SELF SERVICE APP
Tiered monthly subscriptions
Coming Soon!
On-demand support from a friendly and informed AI chatbot personalized to your tech needs. This ain’t the dreaded “customer service bot” that asks you to punch 1, 2, or 3. It’s a tech support guru backed by Red Balloon’s human touch to help with your phones, tablets, computers, smart TVs, and more. Stay tuned for details!
About Us
Our mission is simple: help seniors and those who care for them use technology to enhance independence, increase confidence, and strengthen family connections.
Red Balloon was founded by Shandon Fowler, a tech professional, device geek and Sandwich Generation caregiver. His firsthand experience helping family and friends with tech needs motivated him to create a personalized service that provides patient, expert, and plain-English tech support that is affordable and accessible.
Red Balloon is the result of years of practice with the people we love the most. We’re looking forward to serving you!
The legend of the red balloon
It all started with a text message…
Lila, our 85-year-old charter customer—and our founder’s mother-in-law!—is a quick-witted senior who has embraced technology to stay connected, entertained, and healthy. One day, she started signing her text messages with a red balloon emoji—no explanation, no fanfare, just a personalized touch that became her digital signature.
When looking for a name to suit a service to help seniors navigate technology, Lila’s delightfully creative sign-off kept floating back to us. So, with Lila’s blessing, we adopted the red balloon as our symbol to represent how personalized tech guidance can help you rise above challenges and soar to new heights of tech confidence and connection.
Thank you, Lila, for the inspiration!
Where we serve
Red Balloon proudly serves five counties from central to southern Coastal South Carolina. If your town is not listed, we may still serve you—call us!
- Charleston – Charleston, Mount Pleasant, Sullivan’s Island, Isle of Palms, West Ashley, James Island, Folly Beach, Johns Island, Kiawah Island, Seabrook Island, Hollywood, Ravenel, McClellanville, Awendaw.
- Berkeley – Daniel Island, Clements Ferry, Goose Creek, Hanahan, Monck’s Corner.
- Dorchester – North Charleston, Summerville.
- Colleton – Walterboro, Edisto Island.
- Beaufort County – Beaufort, Port Royal, St. Helena Island, Dataw Island, Fripp Island, Lady’s Island, Bluffton, Hilton Head Island, Spring Island, Sun City, Palmetto Bluff.
Not sure if we serve your area? Contact us to confirm!
100% Satisfaction Guarantee
Your peace of mind is our priority. If you’re not completely satisfied with our service within 7 days, we’ll make it right or refund your payment. No questions asked.